Privacy Policy
Ceylon Trip Mate (Pvt) Ltd. ("Ceylon Trip Mate," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This policy outlines our practices regarding data collection, usage, storage, and your rights as a customer.
1. What Information We Collect
When you interact with Ceylon Trip Mate, we may collect the following personal data:
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Basic Information: Name, nationality, email address, phone number, country of residence.
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Travel Preferences: Planned travel dates, preferred destinations, accommodation preferences, and special requests.
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Booking Details: Passport details (for visa and flight bookings), dietary preferences, and any medical conditions necessary for travel arrangements.
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Payment Information: Credit/debit card details (processed securely through a third-party provider).
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Website & Marketing Data: IP addresses, browsing behavior on our website, and interaction with our emails.
2. How We Use Your Information
We use your data to:
✔ Process bookings, arrange accommodations, and personalize your travel itinerary.
✔ Communicate with you regarding inquiries, confirmations, and support requests.
✔ Provide recommendations based on your interests and travel history.
✔ Send promotional offers, newsletters, and updates (only if you opt-in).
✔ Improve our website and services through analytics and customer feedback.
3. Marketing & Communication
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If you subscribe to our newsletter or promotional emails, we will use your contact details for exclusive offers, travel tips, and updates.
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You can opt-out at any time using the unsubscribe link in emails or by contacting us.
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We do not sell or rent customer data to third parties for marketing purposes.
4. Data Sharing & Third-Party Involvement
We only share your information when necessary for providing travel services, including:
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Hotels, resorts, and accommodation partners.
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Transport providers (chauffeur services, domestic airlines, etc.).
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Activity operators for tours and excursions.
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Payment gateways for secure transactions.
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All third-party partners are required to maintain confidentiality and use your data strictly for service delivery.
5. Website Analytics & Cookies
Our website uses Google Analytics and cookies to enhance user experience.
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Cookies help us understand visitor preferences and website performance.
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You can disable cookies through your browser settings.
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We do not track personal browsing behavior beyond our website.
6. Data Security & Retention
We take security seriously and implement the latest measures to protect your information from unauthorized access.
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Data is stored securely and retained only as long as necessary for legal and service obligations.
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When no longer needed, we securely erase or anonymize personal data.
7. Your Rights
You have the right to:
✅ Access the personal data we hold about you.
✅ Request corrections or updates to your information.
✅ Withdraw consent for marketing communications.
✅ Request deletion of your personal data (subject to legal requirements).
To exercise these rights, email us at: info@ceylontripmate.com.
8. Contact Us
For any concerns or inquiries about this Privacy Policy, please contact:
Ceylon Trip Mate (Pvt) Ltd.
📍231/22, Iddagodalla Road, Kimbulapitiya, Negombo
📞 +94 77 618 6377
This policy is subject to periodic updates. The latest version will always be available on our website.
Last Updated: February 2025